South Whittier School District

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AESOP FAQ

Q: Questions from Substitute Teachers asked by South Whittier S.D. Support to AESOP Support
A: Answers from AESOP Support to South Whittier S.D. Support
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Q: Once we update our password for the new Frontline account, we won't need the 4 digit pin?

    A: You will still need the 4 digit pin if you call in the absence over the phone. New password is only for Online access or for access over the mobile phone app.
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Q: Can we change the starting call Time Frame? Instead of 48 hrs. prior to job, can we do immediate calling, from when job is opened? That way, if job is created 3+ days ahead of time, system can start calling subs as soon as the job is available?

    A: The system always calls 48 hours ahead, but really cannot be set to call out any further than that. We have done studies on the effectiveness of mass calls further ahead of time and found that 48 hour window to be the best point at which to start the calls.
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Q
: Where do we go online to schedule an absence?

    A: http://www.aesopeducation.com/.
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Q: What is the aesop phone number to schedule or check on an absence?

    A: 1-800-942-3767.
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Feel free to email aesop@swhittier.net any questions regarding aesop in our District.